CRYPTO FAQ
Unlock deeper crypto insights and accelerate growth with our AI-powered analytics.
Make data-driven decisions that deliver outstanding results.
Is it secure? How are my funds safeguarded?
Your security comes first. Finqix Lux uses bank-grade encryption, two-factor authentication (2FA), and cold storage to protect digital assets. We comply with stringent financial regulations in Malaysia and undergo regular audits. Funds are insured against unauthorised access, so you can trade with confidence.
I’ve never invested in cryptocurrency before. Is it complicated?
Not at all—Finqix Lux is tailored for beginners:
- Step-by-step guides with 24/7 support
- Practise with virtual funds in a risk-free demo
- Automated tools that handle the heavy lifting for you
- Start small (from only $5) and learn as you trade!
How soon can I withdraw funds to my bank card?
Bank card withdrawals are typically processed within 1-3 business days in most regions. Crypto withdrawals to external wallets are usually completed in under 30 minutes. Actual processing times may vary based on your bank and verification status.
Why are there no fees? Is there a catch?
We monetise through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges — you’ll always see the exact transaction amount before confirming.
Is this service offered in my country?
Yes! Finqix Lux is available across most countries worldwide (98+ and growing). During registration, simply choose your country to confirm availability and view localised payment options. We adhere to all local regulations to keep your trading safe and compliant.
How should I decide what to invest in? Do you offer recommendations?
We simplify crypto investing for beginners! Finqix Lux offers:
- 1. AI-driven recommendations - Receive tailored coin suggestions aligned with your risk profile
- 2. Ready-made portfolios - Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
- 3. Live market signals - Real-time buy and sell alerts for leading cryptocurrencies
Plus, our interactive tutorial guides you as you invest!
Where can I get support if I encounter technical issues?
24/7 support is available via live chat and email at support@finqix-lux.com. Our average response time for urgent issues is under 15 minutes.
Is cryptocurrency legal? Do you comply with my country's financial regulations?
Yes, cryptocurrency is legal in most jurisdictions, and Finqix Lux operates in full compliance with applicable local laws and regulations. Here’s what you need to know:
- 1. Licensed Service
- Registered with (FinCEN, FCA, and CySEC)
- Regular audits conducted by independent firms
- 2. Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country's regulations
- KYC verification required where legally mandated
- 3. Your Funds Are Safeguarded
- Bank-level security (similar to your online banking)
- 95% of assets held in offline cold storage
Visit our Compliance page to check your country's status, or contact support for details.
What payment methods do you accept?
